Frequently Asked Questions

How do I return or exchange?

We offer a 10-day return and exchange policy. Email us at kapraymart@gmail.com or DM us on Instagram @kapraymart with your order number and item details. Return shipping is the customer’s responsibility. Our return address is: G 58/3, Souq ul Aman, Block G, North Nazimabad, Karachi.

Are delivery charges refundable?

No, delivery charges are non-refundable.

Which payment methods are accepted?

We offer Cash on Delivery (COD) and direct bank transfer at checkout.

How long does delivery take?

Delivery takes 3 to 5 working days across Pakistan.

Do I get an invoice?

Yes. Once you place your order, an invoice and tracking number are sent to your email.

How do I cancel my order?

Orders cannot be canceled once dispatched. Please contact us before shipping if you wish to cancel.

Why was my order cancelled?

If we couldn’t reach you for confirmation, your order may have been cancelled. Share your confirmation email at kapraymart@gmail.com so we can assist you.