Return & Exchange Policy – Kapraymart

At Kapraymart, your satisfaction is important to us. If something isn’t right, we’re here to help!

We dont have refund policy (implemented from july 2025)

Return & Exchange Policy

• We offer a 10-day exchange only policy from the date of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Sale items are not eligible for return or exchange.

How to Return or Exchange

Contact us via:
Instagram DM: @kapraymart
Email: kapraymart@gmail.com
Please mention your order number and reason for return or exchange.

Ship the item back to our return address:
G 58/3, Souq ul Aman, Block G, North Nazimabad, Karachi

Customer is responsible for return shipping charges.

Shipping Charges

• Delivery charges are non-refundable.
• For exchanges, we will ship the new item to you free of cost.

Processing Time

Return or exchanges are processed within 7 working days after receiving the returned product.

For any further assistance, feel free to reach out anytime on Instagram or by email at kapraymart@gmail.com.